Versa 4 stuck on Fitbit logo and a red X

[LcMgr]

Fitbit Versa 4: Fitbit showing light blue/black colors (logo) switching over, followed by 1-  a red cross and 2- "to get started" box. This is has been looping for 3 hours. I restarted the watch (holding the button ~20 sec), restarted my phone (device paired), uninstalling and reinstalling fitbit app. Re-connected the device and currently trying to make updates but unsuccessfully because after Fitbit showing "Downloading..." box, the loop mentioned above restarts. Then, I need to set up the update every time but always results in "couldn't update".

Any tips to fix this? Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LcMgr. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the Fitbit logo and the red X. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[gbvickie]

This doesn't work. I still get the big red x. Please help.