Versa 4 stuck on Fitbit logo and red X

[nomorefish]

turned on this morning, get the logo multiple times, then red x then language choice screen won't go past already have an account. my iPhone says Fitbit is synced, battery is 97%. its recording my steps but only on my phone,  its also has been jumping to exercise start with out me pressing any button. its 3-4 weeks "old"

Moderator Edit: Clarified subject

[JuanFitbit]

@nomorefish , A warm welcome to the Community! Thank you for your message and information. 

I was informed that you already contacted Support. 

Please continue working with them to avoid any confusion. 

[nomorefish]

they called, my phone didn't recognize # so I missed the call. I have since removed app from my iPhone,removed Fitbit from the newly installed app and then added it back. resync'd finally got a different clock face, NO steps are displayed on the face but are in the app. can't seem to power it down now.if I hold button in  screen goes to set up wallet then dark, once I remove my finger from the button screen goes back to set up wallet