Versa 4 stuck on Fitbit logo

[perssonlena]

After batteri was empty I loaded the watch. Now the watch does not start, it only shows the logotype. I have restarted it serveras Times.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @perssonlena. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, I will do my best to help you! 

Did your Versa 4 vibrate when performing the restart? How long did you charge your Versa 4 for? Does it shows the Fitbit logo very briefly? Are there any other steps you tried besides the restart?

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 4 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

If after trying the above you keep getting the Fitbit logo, try the following: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[perssonlena]

It does not vibrate when I restart and The logo is still shown with a clear picture.

Update: It vibrates when it is loading and I restart it. Sometime it shows a verticle line on diffenent places when I restart and then the logo is shown again. It has been loading for several hours but the logo is shown for some hours and then it turns black again.

[MarreFitbit]

@perssonlena Thanks for the details shared. Did you try the rest of the steps I've shared with you above?

I've seen that you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you shortly!