Versa 4 stuck on Get Started screen

[DorieP]

I've been using my Versa 4 Fitbit for months.

I unintentionally powered it off.  When I turn it on it acts like it's brand new. It is stuck on the "get started" screen. 

It won't sync with the Fitbit app on my android phone.

I've been troubleshooting for a couple of hours now. 

Thank you for your help!!

[EstuardoFitbit]

Hello @DorieP, welcome to the Fitbit Community!

I perfectly understand how frustrating this can be, and I greatly appreciate the steps you have already taken.

Considering what you mentioned, I would like to recommend performing a new setup of your devices. This might seem a bit confusing, but below I'll share the list of steps to follow:

• Verify that the app does not have any pending updates.
• From the app, tap on the icon of a watch and a mobile phone located at the top.
• Tap on the option "Add New Devices".
• Select the Fitbit device you want to set up from the list presented.
• Tap on the option "Replace with New Versa 4".
• Follow the instructions that appear on the screen.

Please note that it is not necessary to remove your device prior to performing this process.