Versa 4 stuck on a red X

[MustakimAhmed]

Versa 4 not working post usage of 2 months . I have raised ticket multiple times but didn't get any response. Can you please help on this issue

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MustakimAhmed. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not working. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if you've tried any troubleshooting steps so far?

If you have but to no avail, I'd recommend a factory reset as our last resort. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

To do so, press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[MustakimAhmed]

Yes, we tried trouble shooting, but after it shows the logo in 2nd step, it shows a big X across the screen. Looks like its battery is drained out. We tried charging but it isn't working....always shows that big cross in the 2nd step.