Versa 4 stuck on a red X

[Louise02]

I have charged my versa 4 

But it won’t do anything if I try to restart by holding down the side button it flashes then shows a Red Cross. Can’t seem to find support on this from Fitbit ! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Louise02. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, please try a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset. Once this has been done, try setting up your Fitbit device by following these steps.