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Versa 4 stuck on message "To start download the Fitbit app"

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‎11-09-2022 11:39 - last edited on ‎11-10-2022 05:16 by Fitbit Moderator

‎11-09-2022 11:39 - last edited on ‎11-10-2022 05:16 by Fitbit Moderator

Why won't my Bluetooth sync keeps saying I need an app?

 

 

Moderator Edit: Clarified subject

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‎11-10-2022 05:16 - edited ‎06-17-2023 04:44

‎11-10-2022 05:16 - edited ‎06-17-2023 04:44

Hi here, @Gammykim. Welcome to the Community Forums. Thanks for the details provided in your post.

As per the message on the watch's screen, it seems that your Versa 4 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 4 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-10-2022 05:16 - edited ‎06-17-2023 04:44

‎11-10-2022 05:16 - edited ‎06-17-2023 04:44

Hi here, @Gammykim. Welcome to the Community Forums. Thanks for the details provided in your post.

As per the message on the watch's screen, it seems that your Versa 4 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 4 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer