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Versa 4 stuck on message "To start download the Fitbit app"

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‎12-27-2022 14:54 - last edited on ‎12-27-2022 15:13 by Fitbit Moderator

‎12-27-2022 14:54 - last edited on ‎12-27-2022 15:13 by Fitbit Moderator

I just got the Versa 4, and when I try to connect to my phone via Bluetooth it says an app is required. I have the fitbit app on my phone. What am I doing wrong???

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎12-27-2022 15:15 - edited ‎06-17-2023 04:55

In response to Talahthas

‎12-27-2022 15:15 - edited ‎06-17-2023 04:55

Hi there, @JamieTrues. Welcome to the Community Forums. Thanks for the details provided in your post. 

Have you tried what @Talahthas has recommended? 

In addition, I'd recommend trying the following:

  • Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 4 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎12-27-2022 15:00

‎12-27-2022 15:00

@JamieTrues Welcome to the Fitbit community!

To pair your Versa 4 with the Fitbit app on your phone, just open the app and tap on your profile picture in the upper left corner. Now tap an Add Device and follow the instructions.

If you'll have any issues, don't hesitate to come back for further assistance!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
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‎12-27-2022 15:15 - edited ‎06-17-2023 04:55

In response to Talahthas

‎12-27-2022 15:15 - edited ‎06-17-2023 04:55

Hi there, @JamieTrues. Welcome to the Community Forums. Thanks for the details provided in your post. 

Have you tried what @Talahthas has recommended? 

In addition, I'd recommend trying the following:

  • Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 4 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer