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Versa 4 stuck on message "To start, download the Fitbit app"

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‎11-13-2023 09:23 - last edited on ‎11-13-2023 10:45 by Fitbit Moderator

‎11-13-2023 09:23 - last edited on ‎11-13-2023 10:45 by Fitbit Moderator

Versa 4 says i need to add device. Even though it is already paired to my phone app and i have it it for a while

Moderator Edit: Clarified subject

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‎11-13-2023 10:46

‎11-13-2023 10:46

Hello there, @Hippo1. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is stuck on that message. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our Support Team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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