Versa 4 stuck on message "To start, download the Fitbit app"

[Jennifer2232]

I had to restart my Versa 4 and now it is stuck on the "to get started" tile. 

Moderator Edit: Clarified subject

[Guy_]

HI @Jennifer2232 - in the Fitbit App try setting up the watch again.

[MarreFitbit]

Hi there, @Jennifer2232. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on that message. We will do my best to help you with this! @Guy_ Thanks for your help!

If you haven't done so yet, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 4 again.
• If there is no connection, restart your Versa 4.
  
  

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?