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MarreFitbit
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Tuesday
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yesterday
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MarreFitbit
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I had to restart my Versa 4 and now it is stuck on the "to get started" tile.
Moderator Edit: Clarified subject

Tuesday
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HI @Jennifer2232 - in the Fitbit App try setting up the watch again.
Author | ch, passion for improvement.

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Hi there, @Jennifer2232. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on that message. We will do my best to help you with this! @Guy_ Thanks for your help!
If you haven't done so yet, I'd suggest doing the following:
- Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Setup your Versa 4 again.
- If there is no connection, restart your Versa 4.
If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
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