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Versa 4 stuck on message "To start, download the Fitbit app"

Tuesday - last edited yesterday by Fitbit Moderator

Tuesday - last edited yesterday by Fitbit Moderator

I had to restart my Versa 4 and now it is stuck on the "to get started" tile. 

Moderator Edit: Clarified subject

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Tuesday

Tuesday

HI @Jennifer2232 - in the Fitbit App try setting up the watch again.

Author | ch, passion for improvement.

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yesterday

In response to Guy_

yesterday

Hi there, @Jennifer2232. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on that message. We will do my best to help you with this! @Guy_ Thanks for your help!

If you haven't done so yet, I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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