Versa 4 stuck on message "To start, download the Fitbit app"

[Gmavs]

I was getting messages in my watch that I needed to pay. They came repeatedly.  I tried multiple things to get rid of them. I finally cleared my watch on the app. Now I can't get anything on my watch. It's telling me to log into the app - done. Or install a new device. Can anyone help?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Gmavs. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting to your phone or app anymore. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 4 again.
• Update your Versa 4. 
• If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Gmavs]

Got it! Thanks for your help!

[MarreFitbit]

@Gmavs You're very welcome! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!