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Versa 4 stuck on "Sync from the Fitbit mobile app"

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‎08-28-2024 22:58 - last edited on ‎08-29-2024 07:41 by Fitbit Moderator

‎08-28-2024 22:58 - last edited on ‎08-29-2024 07:41 by Fitbit Moderator

1000008989.jpg

Watch stuck on this even when phone says synced. Any ideas? 

Moderator Edit: Clarified subject

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‎08-29-2024 02:47

‎08-29-2024 02:47

Welcome to the Fitbit community, @Kwaai26!
Sad to hear that your Versa 4 isn't working as expected.

Please try if restarting your device will get things fixed. To do so, keep it's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-29-2024 07:59

In response to Talahthas

‎08-29-2024 07:59

Hi there, @Kwaai26. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the image attached. I understand your concern, we're here to help you! 

If the issue persists after trying the restart suggested by @Talahthas, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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