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Versa 4 stuck on the BPM screen

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My clock screen is frozen on BPM.  I use this clock 

IMG_9033.png

 it has frozen on this screen 

IMG_9034.jpeg

I tried changing clock and the BPM was still behind the new clock face. Anyone had this happen or know how to fix it please  

Moderator Edit: Clarified subject

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Hi there, @MaxSkip. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the images attached. I understand how annoying this can be, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face, but this time try changing it twice. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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Thank you. I had to do a restart
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@MaxSkip You're very welcome! I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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