Versa 4 stuck on the Fitbit logo and a red X

[MelWol]

I have tried all of the troubleshooting  suggestions and my Versa4 will not reboot. Turns on, logo flashes then red X appears. 

Update: Called support to help with the issue. The solution was a 35% off coupon because the warranty expired. Was told, nothing we can do as you’ve completed all the steps to factory reset. What a joke!!!


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MelWol. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 has stopped working. We‘re taking your comments and sentiments in regards to our products into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

[FitB2Ysr]

This further proves nobody should buy any Fitbit devices.  It's always dead after 1 year warranty expires.  I had two Charge 5 ended like this, and yesterday my Versa 4 started to run into black screen issue too.

[JessLandry]

Same issue… so frustrating! Never buying another Fitbit… so many of us are having this issue since the update, why won’t Fitbit make it right since it is very clearly due to their update?

[AzCatsEyes]

After firmware update, same same. Google / Fitbit needs to push out and updated firmware update.

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People are coming in here and venting because, guess what? the phone calls are a waste of time If your tech support is working off of a script and checklist, it is of no help. Fix the firmware, and push out the fix. Please, and thank you.

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Reminiscent of iPhone sending out a firmware update making people believe their batteries were going bad so they would purchase new iPhones. Remember that?

[Modo1]

So I have the same issue as MelWol having tried ALL OPTIONS TO RESTORE and failed to get any response from Versa device. If I wish to replace what support will Fitbit/ Google offer?

[Kraatza]

I just bought mine. Received it yesterday and it’s doing the exact same thing. 

[Jell040]

same response i got. this fitbit lasted just over a year. 1st one i got last like 5 years. 35% off is a joke, agreed! Last Fitbit i'll ever own! 

[シュナ]

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