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Versa 4 stuck on the Fitbit logo and a red X

‎10-19-2025 00:06 - last edited on ‎10-20-2025 13:08 by Fitbit Moderator

‎10-19-2025 00:06 - last edited on ‎10-20-2025 13:08 by Fitbit Moderator

Hi my fitbit isn't working. I have tried rebooting it on many occasions now. It goes as far as the red cross then goes off, then it comes on and the blue logo keeps coming on and going off until it stops. It is fully charged and I have also tried it while on the charger


Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎10-20-2025 13:12

‎10-20-2025 13:12

Hi there, @Jimflax. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on the red X and the Fitbit logo. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now. By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

Maria | Community Moderator, Fitbit


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‎10-21-2025 00:06

In response to MarreFitbit

‎10-21-2025 00:06

Hi, I'm having the same issue with the flashing ending with a red cross, I've tried all these reset and nothing is working. I disconnected my Bluetooth on my phone and uninstalled and installed the ap. I now get the stage when it asks for a 4 digit number but nothing comes up on the watch. 

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