Versa 4 stuck on the Fitbit logo and won't sync

[mallissag]

My fitbit versa 4 is stuck on  the fitbit logo. Won't sync with phone. I reset it. Reloaded fitbit app, disconnect it. Nothing works. This happened after an update.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mallissag. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, I will do my best to help you with this!

Since none of the steps you tried have worked, please try a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset. 

Once you've done that, please try setting up your Versa 4 once again. Click here for instructions. 

[mallissag]

Did not work. My watch won't hold a charge, has to be kept on charger, the only screen I see is fitbit logo. Hard reset doesn't work.  My watch was only 2 years old and was destroyed by an update. It was working fine until the update. Just telling me to keep resetting it is not working. You can't connect a watch to a phone when the watch is dead and lost all of its programming. 

[MarreFitbit]

@mallissag Thanks for getting back to me and for the update. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.