Versa 4 stuck on the Fitbit logo

[Padmasandra]

Display has half moon white circle on side (side that has push botton) and 2 white dots on top, one tiny and other big.

It does not respond when connected for charging.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Padmasandra. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 screen is not responding. I understand your concern, I will do my best to help you with this!

To better assist you, I'd like to confirm what you're seeing on the screen. I'm not quite familiar with the half moon white circle you're referring to. Maybe it is a Fitbit logo? A white screen with a red X? Would you mind sharing a photo of the icon you're seeing on your Versa 4? 

In the meantime, please confirm that you've restarted your Versa 4 by following these steps. 

[Padmasandra]

Thank you for your help, it worked!

[MarreFitbit]

@Padmasandra You're very welcome! I'm glad to hear that the steps worked. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!