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Versa 4 stuck

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My Versa 4 is stuck on heart rate screen. When I tap it, nothing happens.

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Hi @pleg5514. A warm welcome to the community forums. 

Thank you for taking the time to share the inquiry regarding your Versa 4. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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