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Versa 4 syncing issues

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‎10-28-2024 17:00 - last edited on ‎10-29-2024 03:57 by Fitbit Moderator

‎10-28-2024 17:00 - last edited on ‎10-29-2024 03:57 by Fitbit Moderator

i am retired and bought fitbit versa 4 this week.it wasnt cheap as you know. was most interested in tracking sleep due to issues. had 4 days ...won't sync with android galaxy 23. said they had a software problem but looks like problems ha  e been around for anwhile may e. spent hours on phone with fitbit today ..then fitbit  wouldn't work at all. frustrated and returned to where I bought. if they fix this problem I will buy again.in the meantime i ordered the oura ring. 

Moderator Edit: Clarified subject

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‎10-29-2024 04:04

‎10-29-2024 04:04

Hi there, @spinner78. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you returned your Versa 4. I understand your concern and how you must be feeling. 

As our Support Team informed you, we’re aware of this issue and are working to identify a resolution as quickly as possible.

Please don't hesitate to contact our team back or post here if you have any further questions. 

Maria | Community Moderator, Fitbit


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