help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 transcript error

‎05-09-2026 15:53 - last edited on ‎05-09-2026 16:43 by Fitbit Moderator

‎05-09-2026 15:53 - last edited on ‎05-09-2026 16:43 by Fitbit Moderator

So I got a brand new versa 4 out of the box. When I try to use the microphone to reply to messages It says transcript error try again or cancel.  Not sure what I need to do My Fitbit app is up to date on my Play store account it says. Not sure where else to troubleshoot it from 

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎05-09-2026 16:33

‎05-09-2026 16:33

A warm welcome to the forums @Taytay123. 

Thanks for getting the new Versa 4. I'm sorry to hear you're having some issue with it, but thanks for letting me know.

We’re aware of this issue and are working to identify a resolution as quickly as possible. However our team has reccomended to follow these steps: 

Check microphone permissions (on your phone): Even after reinstalling the app, your phone's operating system might be blocking background microphone use. On your phone, go to Settings > Apps > Fitbit > Permissions and ensure that the Microphone and Nearby Devices permissions (on Android) are set to "Always Allow."

Enable "Background Activity": Make sure the Fitbit app isn't being optimized by your phone's battery saver. If the app is running in the background, transcription data may not be able to be sent to the servers.

In addition, confirm that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

Best Answer
0 Votes