Versa 4 won't change my clock faces

[ptconfections]

No matter what I do, my Versa 4 won't connect to change the watch face.  I've tried EVERYTHING.  First I've made sure location permissions were set to "all the time."  Next, I toggled bluetooth on and off several times.  I've done a factory reset on the device and uninstalled the app on my android phone 3 or 4 times.  I've changed the email address on my account to no avail.  After uninstalling the fitbit app on my phone, I've run speedtest using both wifi and mobile data with speeds of at least 50 to 60 megabits/sec.  Let's see... the last option I have is to use a large ball peen hammer and forget the whole thing.  The only thing stopping me is the Versa 4 was a Christmas gift from my wife.  I am SO frustrated, PLEASE HELP!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ptconfections. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not updating your clock faces. I understand your concern and how you must be feeling, I will do my best to help you with this!

Since you've performed a factory reset, I'd like to make sure that your Versa 4 is already paired and syncing with your Fitbit app. To do so, go to your Fitbit app and tap the Today tab, and then tap Devices. If you don't see your Versa 4 paired anymore, please see How do I set up my Fitbit device? 

Once it's set up and syncing, try changing the clock face on you Versa 4 once again. For more information, see How do I change the clock face on my Fitbit device? 

Following a careful assessment of the impact of new regulatory requirements, we have made the decision to remove the ability to install third-party apps and clocks from the Fitbit Gallery for users in the European Economic Area in June 2024. So please make sure to choose are compatible with your Versa 4.

[ptconfections]

Hello MarreFitbit,

Thank you so much for your willingness to help me.  I have tried everything you suggested with no success.  I started (again) from the beginning:  factory reset erasing my Versa 4 and uninstalling the Fitbit app.  After signing back in to Google with my email address, my Versa 4 successfully updated and I see it in my list of connected bluetooth devices.  In addition, it shows in the app as being "Synced Just Now."  When I click on the Watchfaces tab, I continue to get the message, "Oops, looks like there's no Internet connection [retry]."  Again, my download speeds are satisfactory for both wifi AND mobile data modes.  Lastly, when I initially set up my Versa 4 on Christmas day, I WAS able to change the Watchface, but now I get the dreaded "no internet connection" every time.  FYI, my Fitbit app version is 4.63, which is the most recent one I can get from Playstore.  Hope all this info is helpful! 

[MarreFitbit · Accepted solution]

@ptconfections You're very welcome. Thanks for getting back to me and for the details provided. 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

• VPN
• AdBlock software
• Security software
• Private DNS

[ptconfections]

The "Oops no internet connection" message continues to persist.  I get that message when I attempt to select "Watch faces," "Apps," AND "Tiles."  Any AdBlock software has been disabled and I continue to receive the message. 

[ptconfections]

ISSUE SOLVED!!!  Thank you so much MarreFitbit... I kept receiving the "Oops no internet connection" message even when disabling AdBlock software on my Android.  However when changing my private DNS back to my network's default setting, I was able to choose a new Watch face.  Thanks you so much for all your help!

[MarreFitbit]

@ptconfections I'm glad to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!