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Versa 4 won't charge

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‎08-29-2024 13:39

‎08-29-2024 13:39

My watch is completely dead and won't charge.  I've followed the instructions to clean it and I've changed the USB...nothing is working.  Thoughts?

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‎08-29-2024 17:41

‎08-29-2024 17:41

Hi @Barbaradm. Welcome to the forums.

Thank you for providing the details regarding this situation with your Versa 4. Sorry to know the difficulty and thanks for trying to fix it on your own. 

Please, confirm that you have followed the steps listed in this help article: Why isn't my Fitbit device's battery charging?

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‎09-01-2024 08:29

In response to ManuFitbit

‎09-01-2024 08:29

Yes, I've tried all these steps but the watch will not charge.
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