Versa 4 won't charge

[DarthRevan7567]

My versa 4 won't charge at all

I cleaned both the pins on the watch and the charger, factory reset it and it still won't charge! It's at 35% and I do not like that I can find a way to charge it at all! 

Moderator Edit: Clarified subject

[blueisis02]

I had the same issue the day I bought mine and followed all those steps. I was told to try a different charger.  So if you have charging ports in your outlets, use a different one. If you have a block that you put the plug in for charging - use a different block. 

    I used a different block to charge ( display still showed 11%) then shut down/restart and it did work.

[FatimaFitbit]

Hi there! @DarthRevan7567 A warm welcome to the Fitbit Community! @blueisis02 It's great to hear from you and many thanks for the help!

Thank you for reporting this situation and for all your efforts.

Please check if you can see any damage in your charging cable (check 4 pins). 

I suggest you try all the troubleshooting steps from the column "Solution": Why isn't my Fitbit device's battery charging? 

You can also try to change the clock face in order to see if your Versa 4 reacts.