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Versa 4 not charging

8 hours ago - last edited 3 hours ago by Fitbit Moderator

8 hours ago - last edited 3 hours ago by Fitbit Moderator

Replaced charger but will not charge. Cleaned connectors etc. Fitbit about 3 years old.

 

Moderator edit: updated subject for clarity

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3 hours ago

3 hours ago

Hello @Customair!  Welcome to our community forums!

I'm sorry to hear that your Versa 4 is not charging.  I appreciate all the steps you have been tried before contacting us. 

Please confirm if you cleaned the chargin pins following the instructions in the article bellow: How do I clean my Fitbit device?

Once the charging pins are clean please try a restart by presing the button for at least 12 seconds and connect it to the charging cable  and leave it for a few minutes to check if it charges and reacts.

Additionally verify if your app or watch shows any available updates.

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