Versa 4 won't connect anymore

[MrsAimeeG]

My Versa updated today and after the update it would not sync to my phone. I tried turning it on and off. Restarting my phone. Deleting the app and reinstalling it. Forgetting the device on Bluetooth. None of them worked. Finally, I read where some were having to do a factory reset on their Versa. I did and now it stuck on the 4 digit code to connect. Every time I enter the four digit code I get “Something went wrong. Please try again.” I cannot get the watch to connect to my phone or my phone to accept the four digit code. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MrsAimeeG. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting anymore. I understand your concern, I will do my best to help you with this!

Before considering other options, I'd like to confirm that you've tried the factory reset by pressing and holding the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.