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Versa 4 won't connect to my android phone

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‎12-07-2024 05:28 - last edited on ‎12-07-2024 10:20 by Fitbit Moderator

‎12-07-2024 05:28 - last edited on ‎12-07-2024 10:20 by Fitbit Moderator

Versa 4 won't connect to my Android phone. I have restarted the watch completely as per instructions from FitBit however the screen on my watch keeps going back to start screen as if the phone is new but will not connect or go any further. Battery is full and I only have watch 11 months. HELP

Moderator Edit: Clarified subject

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‎12-07-2024 09:03 - last edited on ‎12-07-2024 10:20 by Fitbit Moderator

‎12-07-2024 09:03 - last edited on ‎12-07-2024 10:20 by Fitbit Moderator

Hi @Mar73. It's great to see that you've visited the Fitbit Community!

Allow me t o help with the connectivity of your Versa 4. Thanks for the troubleshooting steps you have already performed.

In our help article Why won't my Fitbit device sync? you'll find some steps that may be helpful to resolve your issue.

I invite you to read the steps and to attempt those you haven't done yet.

I hope these tips will be helpful for you. Have a great day !

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