Versa 4 won't connect to my iPhone 14 Plus and it won't track sleep data

[Shirish2107]

Hi, My wife gifted me a Fitbit Versa 4, I have been struggling to connect it with my iPhone 14 Plus. It simply does not cot beyond the code stage. Also I persisted to use the watch but it would not record any sleep despite wearing it for just over a fortnight.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Shirish2107. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your new Versa 4 is not connecting to your iPhone's Bluetooth and it won't track your sleep data. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Regarding your sleep data, please take the following requirements into consideration:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?