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Versa 4 won't connect to my iPhone

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‎12-31-2023 06:03 - last edited on ‎01-08-2024 05:55 by Fitbit Moderator

‎12-31-2023 06:03 - last edited on ‎01-08-2024 05:55 by Fitbit Moderator

Bought a Versa 4 the other day and it will not connect to my iPhone at all, I’ve tried chat support, I’ve done all the instructions they’ve asked me follow 5 times if not more and I’m at a lose end. I’ve updated my iPhone to newest update, I’ve installed Fitbit, it shows my watch is connected to my phone as its syncing but whenever I get to the update tracker bit it just says trying to connect and goes there straight away. I actually don’t know what to do at this point, the support are still emailing but it’s slow and I just want to know if this thing works or if I’m sending it back. Someone please HELP! 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-31-2023 06:24

‎12-31-2023 06:24

Maybe get a replacement?

Sorry, don't know what else to do

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‎12-31-2023 06:30

In response to john123john

‎12-31-2023 06:30

I’ve had a look online and it seems to be an issue with the new update as anyone who’s bought them the past couple of days is having the same issue. Fitbit don’t know when they’ll have it sorted

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‎12-31-2023 11:07

‎12-31-2023 11:07

I also have a connected, just received the Fitbit Versa 4 two days ago and I have spent two days trying to receive notifications on the Fitbit.. nothing is working. No phone connection although I set it all up.. it’s so frustrating. 
I don’t have any advice.. I feel I have wasted enough hours trying to see where I went wrong. 
I think I will return it.. I wanted easy application, this is not it.

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