help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't connect to my new Pixel 8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2023 00:24 - last edited on ‎12-29-2023 04:32 by Fitbit Moderator

‎12-29-2023 00:24 - last edited on ‎12-29-2023 04:32 by Fitbit Moderator

 

 

  •  Help please!!!

I have just moved from iOS to android again after a long period specially for the pixel 8 but I can't even get this to work. why do they make it so hard sometimes, I never encountered these issues with iOS. Please tell me someone has the solution. I have reset my new phone, I have reset the versa 4, I have turned it on and off. It seems ridiculous.

1000006158.jpg

 

 Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎12-29-2023 02:09

‎12-29-2023 02:09

Hi @Dayna_jay22 - this is a problem with the Android new V4 Fitbit App, currently no solution. It may work using your iPhone to get you started?

If it is a new watch you can always request a refund and move to something else.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎12-29-2023 04:34

In response to Guy_

‎12-29-2023 04:34

Hi there, @Dayna_jay22. Welcome to the Fitbit Community Forums. I'm sorry to hear about the inconveniences you've been having to connect your Versa 4 to your new Pixel 8. I understand how you must be feeling. @Guy_ Thanks for trying to help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎12-30-2023 15:47

In response to Guy_

‎12-30-2023 15:47

Wouldn't connect to my iOS device either, do I took it back to the store I purchased it from. They gave me a new device and it's now all connected to my pixel 8 perfectly. No issues now

Best Answer

‎12-31-2023 05:58

In response to Dayna_jay22

‎12-31-2023 05:58

@Dayna_jay22 Awesome! I'm glad to hear that you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping and Happy New Year! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes