Hi there, @Country_girl17. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not connecting to your phone anymore. I understand your concern, I will do my best to help you with this!
Please note that the difficulty you are having to set up your Versa 4 usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:
- Remove your Versa 4 from your Fitbit account and unpair it from your phone's Bluetooth.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Setup your Versa 4 again.
- If there is no connection, restart your Versa 4.
If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in this help article Why can't I set up my Fitbit device?
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