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Versa 4 won't connect to my phone anymore

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‎02-21-2023 03:48 - last edited on ‎02-21-2023 03:49 by Fitbit Moderator

‎02-21-2023 03:48 - last edited on ‎02-21-2023 03:49 by Fitbit Moderator

My watch stopped syncing with the app. I unpaired my watch from the app and Uninstaller the app. I reinstalled the app and tried to sync my watch back to the app. My problem is when I connect my charger to my device to get the code, it doesn't do anything. Anyone have this happen?

 

 

Moderator Edit: Clarified subject

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‎02-21-2023 03:50 - edited ‎07-12-2023 06:03

‎02-21-2023 03:50 - edited ‎07-12-2023 06:03

Hi there, @Savysmom. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 4. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

If you continue having syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-21-2023 03:50 - edited ‎07-12-2023 06:03

‎02-21-2023 03:50 - edited ‎07-12-2023 06:03

Hi there, @Savysmom. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 4. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

If you continue having syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes