Versa 4 won't connect to my phone anymore

[Kazzap17]

My Versa 4 switched itself off last night, trying to reinstall! Will not connect to my bluetooth for some reason, this is the second time this week its happened ! Going out of my mind! No support fro Fitbit team 😔

Moderator Edit: Clarified subject

[PhilipL]

The app has just been updated, so update your app to the latest version 4.28.3 and try again, it should all work now.

[MarreFitbit · Accepted solution]

Hi there, @Kazzap17. Welcome to the Fitbit Community Forums. Thank you so much for the troubleshooting steps you've tried. I am very sorry for all the inconveniences this situation has caused. I understand how you must be feeling. 

As @PhilipL suggested, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a pairing or syncing issue, I suggest you restart your phone. 

If restarting your phone still doesn't resolve the issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.