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Versa 4 won't connect to my phone anymore

Watch will not connect at all anymore. I cant get past setup screen. So I logged out, logged back in, and then logged back in again. Now, I am unable to link my watch to the phone app, and since I performed a soft reboot, my watch is not functioning properly at the moment. I get stuck at the same point every time; I get through the entire process, and it sends me the 4-digit code, and then within seconds, it says, "Error has occurred. Try again later." This has been going on for hours. I have done every single thing imaginable to get this fixed. I have logged out, deleted apps, re-uploaded, hard reset the phone, and logged on and out of Bluetooth. Looked at every single YouTube video. I can not get my Versa from the clockwise spinning "connecting," or if I reboot it, it does not get past the pick a language screen. Please assist.

Moderator Edit: Clarified subject

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2 REPLIES 2

Hi there, @MrVegasNYC. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting anymore. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the following in the order listed:

  • Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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Thank you for your reply @MarreFitbit but unfortunately that did not work and my Versa is still not working. I also checked the list you gave for checking requirements. Still nothing!

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