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Versa 4 won't connect to my phone anymore

‎04-12-2025 05:20 - last edited on ‎04-12-2025 06:14 by Fitbit Moderator

‎04-12-2025 05:20 - last edited on ‎04-12-2025 06:14 by Fitbit Moderator

I've just set my versa 4 up last night and I'm now having trouble connecting it to the Bluetooth on my phone. When I'm searching for devices on my phone it isn't picking up my versa 4 but was last night? I've restarted both my phone and watch but still nothing! 

Moderator Edit: Clarified subject

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‎04-12-2025 06:15

‎04-12-2025 06:15

Hi there, @KMcGl. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 4 is not connecting anymore. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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