Versa 4 won't connect to my phone's Bluetooth

[SunsetRunner]

I 100% regret buying this watch. I had the Versa 2 and 3 before this one. The reason for the replacement each time was due to the screens popping off after about a year and a half. I thought I would be upgrading by getting the Versa 4 and it was a HUGE downgrade. The apps I used to be able to use on the 3 are now nonexistent on the 4. The call feature doesn't work. My watch has disconnected from my phone at least 3 times. And half the time, the screen doesn't work or lags horribly. I've literally been trying for 2 DAYS to get it to reconnect to my phone (why it disconnected in the first place is beyond me) with no luck. I've tried every single trouble shooting suggestion, but nothing has worked. I've literally only had this stupid thing for 2 months and I'm absolutely over it. This will be my very last Fitbit device. Does anyone know if I can get a refund even if I didn't buy it directly from FitBit? Important note is that it's past the return period from where I got it.

Moderator Edit: Clarified subject

[Guy_]

Hi @SunsetRunner - unfortunately you waited too long for getting a refund, Fitbit only offer 45 days, though some stores may be more understanding and even a credit card may help.

Your syncing issue is grange though because if you turned off all Bluetooth devices, restarted the watch it should help.

You can also logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Login again and wait for any pair, link or Fixit prompts and sync again.

If that is still not working, remove the watch from the phone's Bluetooth and try again.

As a last resort repeat all the above but after login click profile photo and "+Setup a Device"