Versa 4 won't connect to my phone's Bluetooth

[Secraw]

I cannot connect to Bluetooth. 

I've scrolled thru other posts/comments with the same issues AND I've tried the below TWICE without any success.  It shouldn't be this hard.  It shouldn't be this frustrating.  It's consistently an issue. 

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

IS THERE A REAL FIX FOR THIS ISSUE?????

Moderator Edit: Clarified subject

[ReCanado]

I'm having similar issues, I bought a Versa 4 for my wife and it is not working, it tries to connect with the mobile but it does not complete the syncing and starts a booting loop.

I've completed all steps mentioned in your post and now I'm waiting for the support to contact me. Also, I'm not from the US, and bought the device when I was there, as my Inspire 3 works smoothly I didn't think that I could have this kind of problem.

The device that I bought last week became a very expensive paperweight, which is very frustrating.

[MarreFitbit]

Hi there, @Secraw. Thanks for stopping by in the Fitbit Community Forums. @ReCanado Welcome on board! I appreciate you both have taken the time to troubleshoot the issue with your Fitbit devices before reaching out. I understand how you must be feeling.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.