Versa 4 won't connect to my phone's Bluetooth

[Kaitlinsmith]

I am not receiving any notifications on my fitbit and when I go to my Bluetooth settings and try to connect to my versa 4 it says an app is needed.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kaitlinsmith. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 is not is receiving notifications. I'll be glad to help you with this. 

As a first approach, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

[Kaitlinsmith]

None of that works. My phone is telling me I need an app to connect to my fitbit. It's connected for steps. But what app do I need? This makes no sense.

[MarreFitbit]

Hi there, @Kaitlinsmith. Thanks for getting back and the details shared in your post above. 

As per the message you're getting, it seems like your Versa 4 is not properly paired. With that being said, please try the steps below in the order listed:

• Unpair the Versa 4 from the phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that he may also have paired to his phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off you phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on the phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up the Versa 4 again.
• If there is no connection, restart the Versa 4.
• Proceed to set up the notifications once again. 
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair the Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to the phone.