Versa 4 won't connect to my phone's Bluetooth

[Arnie_T]

I have this versa 4 for almost a year and it was connected to my phone. Past 2 weeks I am not able to connect it..

- removed app, reinstalled app
- restarted phone
- restarted app 
- bluetooth disconnected and reconnected
- tried connecting on another phone still no luck.

PLEASE HELP

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Arnie_T. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Arnie_T]

Hi,

Thank you for providing additional steps. I tried doing it multiple times but versa 4 is still not connecting.

I tried to connect it on another device as well and that did not work either.

[karan1632]

I have the exact same issue which also started around the same time as you. Have you been able to get around it yet?

[karan1632]

To add: I did all the steps recommended by @MarreFitbit above but the problem still remains. Please help.

[karan1632]

Did a factory reset on the Versa 4 and finally the error is gone. But so is all of my history from the device.