Versa 4 won't connect to my phone

[Mishtimini]

Fitbit versa 4 not connecting to my phone and not updating

Moderator Edit: Clarified subject

[Heather-S]

@Mishtimini I would do a complete factory reset of the device and start over to see if that fixes your issues. Also make sure your phone and watch are running updated OS and that the app is up-to-date. 

[MarreFitbit]

Hi there, @Mishtimini. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is not connecting to your phone. We're here to help you! @Heather-S I appreciate your help! 

Before considering a factory reset (it deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.) I'd recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.