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Versa 4 won't connect to my phone

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‎02-22-2025 04:37 - last edited on ‎02-24-2025 05:48 by Fitbit Moderator

‎02-22-2025 04:37 - last edited on ‎02-24-2025 05:48 by Fitbit Moderator

HI 

I HAVE PURCHASED FITBIT VERSA 4 FROM TITAN SHOWROOM IN OCT24. THE WATCH SUDDENLY STOPPED WORKING AND IT IS GETTING SYNCED WITH MOBILE APP. WHEN WE TRYING TO SYNC, MOBILE INDICATES AS SYNCED HOWEVER FITBIT WATCH DOES NOT SYNC AND IT CONSTANTLY SHOWS SINGLE SCREEN WITH FITBIT LOGO. WE TRIED UNISTALLING APP, RESTARTING AND OTHER METHOD NUMBER OF TIMES. SHOWROOM DISOWNED THEIR RESPONCIBILITY FOR FITBIT INDICATING TO TALK TO CUSTOMER CARE DIRECTLY. WE ARE UNABLE TO CONTACT CUSTOMER CARE FITBIT IN INDIA AS NUMBER IS NOT ACTIVE ANY MORE OF CUSTOMER CARE.

Moderator Edit: Clarified subject

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‎02-24-2025 05:57

‎02-24-2025 05:57

Hi there, @INDIAVERSA4ISSU. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting to your phone. I understand your concern, we're here to help you! 

I've seen you managed to contact our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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