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Versa 4 won't connect to phone's Bluetooth

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‎04-20-2025 16:58 - last edited on ‎04-21-2025 08:11 by Fitbit Moderator

‎04-20-2025 16:58 - last edited on ‎04-21-2025 08:11 by Fitbit Moderator

My versa 4 is not connecting to Bluetooth. It shows it wants to pair but then it just drops off. It turned both, phone/fitbit off and turned Bluetooth on and off. Don’t know what else to do. Can you help please. Thanks Gunda

Moderator Edit: Clarified subject

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‎04-21-2025 08:12 - edited ‎04-21-2025 09:14

‎04-21-2025 08:12 - edited ‎04-21-2025 09:14

Hi there, @Gundas. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not connecting. I understand your concern, I will do my best to help you with this!

In addition to the steps you've tried, please try the following in the order listed even if some of them you've tried already:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎04-21-2025 08:12 - edited ‎04-21-2025 09:14

‎04-21-2025 08:12 - edited ‎04-21-2025 09:14

Hi there, @Gundas. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not connecting. I understand your concern, I will do my best to help you with this!

In addition to the steps you've tried, please try the following in the order listed even if some of them you've tried already:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎04-27-2025 15:17

In response to MarreFitbit

‎04-27-2025 15:17

Hi, thank you!!!! It did work. Can you tell me why I had this problem? I was wondering whether I did something to cause it. Thanks

 

 

 

 

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‎04-27-2025 18:00

In response to MarreFitbit

‎04-27-2025 18:00

thank you for posting.  I am having the same trouble.  My fitbit app wont' synch with my versa 4, a I can't get them to bluetooth with each other either.  This started today for me.  I will take your advice.  Hopefully tomorrow my versa 4 will be talking to the fitbit app, or vice versa.

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