help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2024 07:24 - last edited on ‎12-26-2024 13:50 by Fitbit Moderator

‎12-26-2024 07:24 - last edited on ‎12-26-2024 13:50 by Fitbit Moderator

I got this watch exactly a year ago. This past week.it started not keeping a charge. And then it wouldn't work. Just kept showing the firbit dot logo. I did a reset, as suggested online, and now it won't even connect to my phone. It only says to add the ap on my phone. I already have it and the phone won't move thru set up. It's sad that this watch started messing up and completely went out on the exact date of 1 year.

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎12-26-2024 13:49

‎12-26-2024 13:49

Hi @AE2025. Welcome to the community forums. 

Thank you for providing the details regarding this difficulty with your Versa 4.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Best Answer
0 Votes