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Versa 4 won't connect

‎04-18-2026 10:24 - last edited on ‎04-19-2026 07:35 by Fitbit Moderator

‎04-18-2026 10:24 - last edited on ‎04-19-2026 07:35 by Fitbit Moderator

Black screen telling me to sync

wont sync won’t connect


Moderator Edit: Clarified subject

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‎04-19-2026 07:38

‎04-19-2026 07:38

Hi there, @Trixie1601. Welcome to the Fitbit Community Forums.

Thank you for bringing this to our attention, we’ve identified an issue to connect Fitbit devices and have prioritized a fix. Our engineering team is currently conducting a comprehensive review to ensure everything is back on track. We appreciate your patience as we work toward a resolution. At this time, we don't have a estimated timeframe for a defenitive fix for this issue. However, please rest assured thatr we are actively working on it and will resolve it as soon as possible. 

Maria | Community Moderator, Fitbit


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