Versa 4 won't keep the correct time

[bearmon]

Clock face reset itself to 3 hours behind how do I set it back to the correct time??

Moderator Edit: Clarified subject

[Guy_]

Hi @bearmon  - normally a watch restart and sync should set the time right, assuming the phone is set up correctly.

If this doesn't work after a few syncs, in the Fitbit App, click profile photo and App settings. Turn off automatic time zone and location and set the time zone manually and sync.

Once corrected you can turn on automatic time zone again.

[MarreFitbit · Accepted solution]

Hi there, @bearmon. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

As @Guy_ has mentioned, your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Also, please make sure that your Versa 3 is up-to-date. For more information, see How do I update my Fitbit device?