Versa 4 won't pair or sync anymore

[SamWH]

My Fitbit Versa 4 will not sync to app. It stopped intermittently over the past couple of months (and I'd keep manually fixing it) until a couple of weeks ago when it completely stopped. I have tried everything multiple times - restarted both fitbit and phone, restarted Bluetooth connection, uninstalled and reinstalled fitbit app. As a last resort, I did a factory reset and now the fitbit is completely useless because it's stuck on the set up screen and won't sync to my phone. I am extremely disappointed - I should have gone with another smartwatch. How do I get a refund or replacement??? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SamWH. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not connecting anymore. I understand your concern and how you must be feeling, I will do my best to help you with this!

To better assist you, may I know if you're using an Android phone? Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing pairing issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a pairing bug, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the pairing bug, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[Phil_nc]

I had a customer service google person tell me in all seriousness that the sync issue you're experiencing is not common with versa 4.

I pulled up this forum and started reading the subject lines to him.

I increasingly think the versa 4 is just a defective product altogether, but obviously they aren't going to admit that. If it helps you, I was told I cannot get a refund since I purchased my device at a retailer and not through the fitbit website, and if you're under warranty (mine was), the only option is to get a replacement which might be a used device. I assume they have the exact same issues.

Good luck! hope you have better luck than I've had with this company.