Versa 4 won't pair with my iPhone 14 anymore and it won't charge

[Smithgo]

iPhone 14 stopped pairing with my Versa 4…my Versa also won’t charge.  The data is accurate however

Moderator Edit: Clarified subject

[Acarlton311]

I am experiencing the same problem. I noticed it last night.

[MarreFitbit · Accepted solution]

Hi there, @Smithgo. Welcome to the Fitbit Community Forums. @Acarlton311 Thanks for stopping by and thank you both for sharing the details about the issues with your Versa 4 devices. 

If you haven't done so yet, please try the following steps:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

As for the battery not charging, please see Why isn't my Fitbit device's battery charging?