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Versa 4 won't receive WhatsApp call notifications from my Android phone

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‎02-05-2023 19:47 - last edited on ‎02-07-2023 04:18 by Fitbit Moderator

‎02-05-2023 19:47 - last edited on ‎02-07-2023 04:18 by Fitbit Moderator

Hi, I bought Fitbit versa4 and using on Android device. I'm not receiving WhatsApp call(incoming calls) in my versa 4. Normal phone calls are receiving. Is there anything I am missing?

Note: I see versa 4 is receiving WhatsApp call when connected with iPhone.

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-07-2023 04:22

‎02-07-2023 04:22

Hi there, @Gangadhar511. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎02-07-2023 05:27

In response to MarreFitbit

‎02-07-2023 05:27

Hi Marre, I didn't receive any resolution from support team. They said issue is escalated to higher level support team. Till now there is no resolution for my ticket. So please help asap. Else I request you to refund my money and take your product.

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‎02-07-2023 10:45 - edited ‎02-10-2023 10:09

In response to Gangadhar511

‎02-07-2023 10:45 - edited ‎02-10-2023 10:09

Hello, @Gangadhar511. Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

 

I hope we can get you back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-12-2023 22:23

In response to MarreFitbit

‎02-12-2023 22:23

I too have the same problem. I also did the trouble shooting steps suggested by the support, but no solution as of yet. This issue of not receiving WhatsApp call in Android is not new. Versa 2 and 3 had also same issue. I hope Fitbit team solves this soon. You can find a lot of old posts on this. But no solution has been proposed. 

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