Versa 4 won't receive calls or any message notifications

[Damian147]

Hi just purchased a versa 4 in the last week but i cant seem to get it to notify me of any calls or text or Whats app messages. As far as i know i have done everything required to connect it properly to my phone.

Moderator Edit: Formatting.

[MarioSFitbit]

Hi @Damian147 and warm welcome to the forums. 

Thank you for your message. I'm sorry to hear that you are unable to get notifications on your Versa 4. 

Please verify if you are running the last Fitbit app version: 

• How do I update the Fitbit app?

I suggest you to confirm as well if your Versa 4 has a firmware update available: 

• How do I update my Fitbit device?

If after these steps, the situation persists, please consult the following advice: 

• Why are notifications delayed or missing?

[Damian147]

Hi, thank you for the speedy response . As far as i know i have done the
latest update the watch is only days old . And has bever accepted calls or
messages since I got it. The app says it is running firmware version
61.20001.194.86 . My phone is a Huawei but the guy in the shop saud all
phones are compatible with Fitbit.When i set the watch up i think i
followed all the correct procedures

[MarioSFitbit]

Hi @Damian147 ! 

Thank you for the additional information provided. 
We are currently under the 4.49 Fitbit app version, as explained here: Android Fitbit app 4.49 is now available - 08/12/2025

As I can see, actually your firmware needs to be updated, since we are running the 214.24 and the 220.21 is rolling out in stages. 

In order to know if your Fitbit app needs to be updated, you can: 

1. Open the Play Store app.
2. Tap the menu icon.
3. Tap My apps & games. If the Fitbit app has an update, it will be shown in the Updates list.
4. Tap Update.

If your apps update automatically, check the Recently updated or Up to date list to check if the Fitbit app was updated.

About the compatible devices, please check the following help article: Fitbit setup requirements

It explains that certain devices may experience compatibility issues even if they meet the requirements:

Huawei P8 Lite
Huawei P9 Lite
Xiaomi Mi 6
Huawei P20 Lite

[Damian147]

Hi, thank you for the extra advice . I can't see anywhere on my fit bit app
that says update required . Also My Huawei is a p40 pro which isn't on your
list so i presume it must be ok. Is there not a number I can call to speak
with someone who may be able to talk me through my issues? To help resolve
them.
Thank you

[MarioSFitbit]

Hi @Damian147 !

Sure thing! 

Thank you for all your efforts. 

In order to contact support, please follow the link and provide the required information: Contact Us. 

In step three you can select the contact method that suits you best.

Best wishes!

[Damian147]

Ok thank you for your help. I have sent a request for a call back .