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Versa 4 won't respond to anything

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‎12-09-2023 04:57 - last edited on ‎12-10-2023 03:45 by Fitbit Moderator

‎12-09-2023 04:57 - last edited on ‎12-10-2023 03:45 by Fitbit Moderator

I don't know if this is related to the update, but my Versa just randomly stopped working, it won't charge or sync or turn on. 

Moderator Edit: Clarified subject

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‎12-10-2023 03:48

‎12-10-2023 03:48

Hi there, @GG08. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, it's odd to hear that your Versa 4 has stopped working all together. I understand where your concern is coming from as this might seem to have started after the update. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with our team directly. 

We look forward to hearing you back on track soon. 

Maria | Community Moderator, Fitbit


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