Versa 4 won't respond to anything

[BL182]

Situation:  I have a Versa 4 (purchased 12/23) that as completely shut down, not getting a response from a "hard reboot". It has/had a 80% charge, was not exposed to extreme heat, moisture or power fluctuation. No response when putting it on the charger.

Question:  Am I missing something or do I seek a return/repair authorization and send it off?

Suggestions???

Moderator Edit: Clarified subject

[Odyssey13]

Hi @BL182 try getting with customer support. There are no repairs for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[EstuardoFitbit]

Hi @BL182. Welcome to the Community. @Odyssey13 Thanks for all your help.

Thanks for sharing this situation with us and for all the steps you have done. I want to provide further assistance, but I need to know if you are still experiencing the issue. Please let me know if you are so that I can proceed to the next step.

I'll be around.

[BL182]

Thank you for your interest in resolving this issue. I left the Fitbit unplugged allowing for any built-up charge to dissipate then plugged in to get a full charge followed by a reboot. No loss of stats & working properly so far.

Thanks again.